Client Advocate

Southern Valley Alliance

job description

Southern Valley Alliance - Client Advocate

Organization & Job Summary

Southern Valley Alliance is an organization focused on providing resources and support to clients who have been affected by domestic violence. SVA prides itself on being creative, innovative, proactive, and team oriented all with an emphasis on serving a population in need. An SVA staff member must have the passion to create a better life for those in need and a desire to contribute at both an individual and team level. The Client Advocate provides direct service to victims of domestic violence, manages SVA’s victim-related programs including the 24/7 Crisis Line and supervises Crisis Line volunteer Advocates.

Core Job Functions

• Provide victim/survivors with advocacy services both over the phone and in-person, including safety planning, crisis intervention, resources, and support.

• Respond to victim/survivors during normal work hours and as necessary to guarantee no lapse in coverage.

• Conduct safety planning, assessment of immediate needs and assist Domestic Violence victims with determining next steps to ensure safety following an incident.

• Responsible for 24-hour Crisis Line schedule and coverage, through a combination of volunteers and dedicated paid crisis line advocates.

• Supervise Crisis Line volunteers and paid weekend advocates.

• Onboard and train Crisis Line advocates.

• Maintain accurate and up-to-date data entry into client database and necessary paperwork, including case noting, documentation of services and referrals provided.

• Co-manage and support client special events and programs.

Education and Experience

• Bachelor’s degree in social work, psychology or related field preferred.

• 2 years of experience working with domestic violence programs and crisis intervention preferred.

• 2-3 years of experience managing programs and volunteers in a non-profit setting.

• Previous professional experience establishing and maintaining cooperative working relationships with diverse individuals and organizations.

• Must pass a pre-employment background check.

Position Type: Full Time/Exempt

Salary: $48,000 annually

Benefits: Dental, Vision, IRA, PTO

How to Apply: Send resume and cover letter to

contact information

business: Southern Valley Alliance
address: PO Box 166
Belle Plaine, MN 56011
phone: 952-873-4214 (Call Now)